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Shipping & Returns


GENERAL INFORMATION

You could enjoy this Return Policy. If you are not 100% satisfied with the item you purchase from us, please contact us. Only items that are unused, in saleable condition, and in original packaging are eligible for return, exchange or refund. If you receive a damaged or defective item, or we made a mistake on your order, please contact us and we will solve this problem immediately. We will check the quality of orders, but we cannot promise the goods that damaged during the delivery. To avoid any accidents, we choose the best logistics system.

We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7days". Before enjoying this easy Return Policy, you must contact us with returning shipping address before sending the items back.

All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund all returned items are subject to partial restocking fees and some bank transfer commission. Shipping and handling charges are non-refundable.

We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

RETURNS

At our Moncler website your complete satisfaction is our top priority for long-term business between us, we offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are having first.

If you want to return your items, please notify us by email or live chat firstly stating the reason and the order number for the return within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a tractable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

EXCHANGES

Within 7 days from the date you purchased, if you find the products you choose are not satisfying you in terms of color or size, we feel sorry that it won�t be exchanged. However, if it is our mistake, it can be returned and replaced under the following condition. You need to send back to us the products in original package; the products should have not been used as well.

When we receive the products sent back instantly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer the supplementary shipping cost for turning back the replaced items from us first. As soon as the payment completed, we will replace the items sent from you.

REFUNDS

If you wish to receive a refund we will re-credit the original purchaser's credit or debit card for the sum paid less the postal costs. Please allow three working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to ten working days for the funds to reflect on your account.

CANCELLATIONS

If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. We feel so sorry that we can�t cancel order when the order has been dispatched. Thank you for your understand. If you insist to cancel your order, please observe our return policy. Partial non-refundable credit card charge is deducted from the credit amount.

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